Resources for Homeowners with Fire and Smoke Damaged Properties

Important Links:

Obtain expedited permits and grants for home fire hardening (e.g. new roof, sprinkler systems, double paned windows): https://epicla.lacounty.gov/energov_prod/SelfService/#/home/

Information about undergrounding power lines: https://www.sce.com/wildfire/wildfire-mitigation-efforts/targeted-undergrounding

Find information about connecting to sewer lines:

• Unincorporated Los Angeles County: https://dpw.lacounty.gov/sewer/
• City of Los Angeles: https://sanitation.lacity.gov/san/faces/home

How to Clean Up Smoke and Soot from a Fire

Smoke and soot can travel and enter rooms affecting paint, carpet, upholstery, drapes, clothing and any other belongings. The first step that should be taken when cleaning up after a fire is ventilating the fire scene and removing debris.

Thorough cleaning and neutralizing of both the deposits and odors are required, including cleaning outdoor surfaces like playground equipment, prior to any restoration or reuse.

Note: If you have children, leave them with a relative or friend while you clean after the fire. The site may be unsafe for children, and seeing the damage may upset them and cause long-term effects, including nightmares.

• Wear gloves such as household gloves, long-sleeved shirts, and pants to avoid skin contact. If you get any ash on your skin, wash it off as soon as possible.
• Wear personal protective gear, such as a dust mask (preferably an N95 mask), to avoid breathing in ash and other airborne particles.
•  Ventilate the area (open windows, etc.) to remove soot and odor.

More detailed instructions and techniques for cleaning up post-fire can be found at: LA County Department of Public Health.

Additional health tips and FAQs for renters and property owners are available at: http://publichealth.lacounty.gov/media/Wildfire/.

Frequently Asked Questions

• FAQs for Properties in Burned Areas
• FAQs for Properties Just Outside Burned Areas
• FAQs for Properties in Indirectly Affected Areas

File a Complaint About an Insurance Provider

The Ombudsman’s primary function is to ensure the Department provides the highest level of customer service to our consumers, insurers, agents, brokers, and public officials.

California Department of Insurance
Office of the Ombudsman
300 Capitol Mall, Suite 1600
Sacramento, CA 95814

Phone: 916-492-3545

E-mail the Ombudsman at Ombudsman@insurance.ca.gov